Pre-Orders

Some items are available to pre-order, which means you can place the order before we have the item in stock. This is hugely beneficial as we have limited stock available and this will guarantee the purchase and reservation of the item.

Pre-orders will typically arrive between 10 to 20 business days after your purchase date. However, please acknowledge that we cannot confirm these specific dates as there may be delays due to bank-holidays, factory holidays or unforeseen circumstances. Within 30 days after placing your pre-order, your order will normally be delivered.

Once your pre-ordered item has arrived with us, we will dispatch it to you straight away using our standard shipping method. 

If you have ordered multiple items at once and some items were not purchased with a pre-order option, then the items which were not brought under a pre-order option will be set to one side and shipped with the pre-ordered item(s). Your full order will be shipped in one shipment on the pre-order dispatch date. 

You can cancel your pre-order 2 hours after your purchase. Once 2 hours have passed since your purchase, you will have to wait until the item arrives to you and request a refund within 14 days. If 14 days have passed since the item arrived to you, you will not be eligible for a refund.

We are happy to share any shipping updates with you regarding your order, please contact us for assistance.